TD Insurance is hiring a Bilingual FP Client Service Associate to join our team in Toronto. You will provide dedicated sales and service support to TD Wealth Financial Planners, focusing on client contact and business building to impact net asset growth and revenue. This role is central to delivering a legendary client experience while executing routine requests and providing centralized support.
What You'll Do
- Respond to client inquiries promptly and accurately, proactively providing options and solutions.
- Assist clients with trade redemption requests as an extension of the Financial Planner's business.
- Provide wealth operations and phone support to financial planners and their dedicated CSAs across Canada.
- Assist in the execution and settlement of trade transactions, including equities, mutual funds, GICs, ETFs, bonds, and other financial instruments.
- Submit Bond redemption requests and CASE requests for Worthless securities.
- Place trades for Transfers Department when full or partial liquidation is required prior to transfer.
- Place trades for estate liquidations (partial and full) as well as near cash security purchases while accounts are awaiting probate.
- Provide support to Planners, CSAs, ROs and partners for all general inquiries & escalations regarding FP accounts, working with multiple partners for client resolution.
- Execute corrections and adjustments to trade transactions, ensuring accurate and timely updates to trade records and accounts.
- Submit PISOs to MF Trade Correction Team to process trade corrections for transaction and fee-based accounts.
- Suspend and submit TRAC Tickets to partners for trade correction in SMP accounts.
- Participate in the identification, development, and implementation of continuous improvement opportunities within TD Wealth.
- Be knowledgeable of practices and procedures within own area of responsibility and keep tabs on emerging trends.
- Participate fully as a member of the team, support a positive work environment, and ensure timely communication of issues.
What We're Looking For
- University / college diploma and/or a minimum of 2 years of industry experience.
- Canadian Securities Course (CSC).
- Completion of Conduct and Practices Handbook (CPH) course within 6 months of start date.
- Advanced knowledge of business, operations and regulatory environment.
- Specialized expertise in performing diverse tasks that are highly complex, involving multiple steps, systems and jurisdictions.
- Strong communication skills with ability to work collaboratively and independently, provide assistance and build relationships.
Team & Environment
You will be providing support to Financial Planners and their dedicated CSAs across Canada.
Benefits & Compensation
- Compensation: $52,700 - $74,400 CAD
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development programs
- Reward and recognition programs
- Regular leadership and development conversations
- Mentorship and training programs
- Online learning platform
- Training and onboarding sessions
Work Mode
This is a local-city role based in Toronto, Ontario, Canada.
TD Insurance is an equal opportunity employer.
