Horizon Recovery is hiring a Bilingual Executive Assistant fluent in English and Spanish. This role is central to ensuring smooth day-to-day administrative and customer service operations, providing direct support to the owner, sales, and production teams.

What You'll Do

Answer phone calls, emails, and online inquiries in a friendly, professional manner.
Gather initial project information, qualify leads, and schedule estimates.
Communicate preparation instructions and next steps to customers.
Follow up on estimates, proposals, and pending approvals.
Manage calendars for the owner, sales representatives, and production scheduling.
Maintain and update the CRM with new leads, job details, client information, and notes.
Assist with invoicing, purchase orders, and vendor communication.
Prepare contracts, touch-up forms, and completion certificates as needed.
Coordinate logistics between estimators, crew leaders, and customers.
Monitor material orders and confirm colors and specifications.
Manage review requests, social media messages, and reputation platforms.
Compile reports on leads, win rates, job progress, and client feedback.
Assist with job costing.

What We're Looking For

3+ years experience as a Virtual Assistant, customer service representative, project coordinator, or office manager.
Excellent written and verbal communication skills in English and Spanish.
Strong organizational skills with high attention to detail.
Tech-savvy with experience in CRM systems (e.g., Jobber, DripJobs, Buildertrend), Google Workspace, and MS Office.
Ability to juggle multiple tasks, prioritize effectively, and work independently.
Professional demeanor, calm under pressure, and solution-oriented.