Manulife Financial Corporation / John Hancock Life Insurance Company (U.S.A.) is looking for a Bilingual CPP Calculation Analyst. You will join the National Life, Disability & Wellness Team, calculating CPP/QPP offsets for disability benefits, managing overpayments, and collaborating with government agencies and internal teams.
What You'll Do
- Calculate and code the CPP/QPP offset and adjusted LTD benefit in Navigator upon approval of CPP/QPP disability or retirement benefits.
- Calculate and code other offsets such as WSIB, rehab earnings, and severance, inputting the adjusted LTD benefit.
- Advise Plan Members of overpayment amounts with clear explanations both verbally and in writing.
- Follow up with Plan Members and/or Service Canada/Retraite Québec for reimbursement and negotiate acceptable repayment plans.
- Proceed with claim recoveries in Navigator.
- Review CPP/QPP decline letters and determine if a Plan Member should appeal or reapply.
- Determine if utilizing an external CPP Advocate is warranted.
- Monitor a group email inbox and provide responses on a rotation basis.
- Collaborate with the CPP Senior Disability Administrator and Case Management teams to strengthen financial results.
- Establish good working relationships with Service Canada and Retraite Québec agents.
What We're Looking For
- Fully bilingual (French/English): Required to communicate in both languages to support clients from various jurisdictions outside Quebec.
- Strong customer service focus and ability to be empathetic while delivering difficult messages.
- Strong math skills.
- Very comfortable with Office 365, most notably Excel and Word.
- Able to read and interpret group insurance contracts and apply their provisions.
- Exceptional oral and written communication skills.
- Strong negotiation skills.
- Open to change and continuous improvement.
Nice to Have
- Experience in disability benefit calculations.
- Knowledge of Canada Pension Plan and Quebec Pension Plan legislation.
- A capacity for constant learning from both success and failure.
- Experience with Navigator.
Technical Stack
- Navigator
- Office 365 (Excel, Word)
Team & Environment
You will be part of a small yet dynamic team within the National Life, Disability & Wellness Team.
Benefits & Compensation
- Compensation: $41,400.00 CAD - $69,000.00 CAD
- We’ll empower you to learn and grow the career you want.
- We’ll recognize and support you in a flexible environment prioritizing well-being and inclusion.
- As part of our global team, we’ll support you in shaping the future you want to see.
- Wide array of customizable benefits including health, dental, mental health, vision, disability, life and AD&D insurance, adoption/surrogacy, wellness, and employee/family assistance plans.
- Various retirement savings plans including pension and a global share ownership plan with employer matching contributions, plus financial education resources.
- Generous paid time off including holidays, vacation, personal, and sick days, plus statutory leaves.
Work Mode
This is a remote, full-time position located in Canada, Quebec.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a diverse workforce and foster an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation, administering all practices and programs without discrimination on any protected ground.
