Responsibilities
- Determine and input the CPP/QPP offset and adjusted long-term disability benefit in the Navigator system upon approval of disability or retirement benefits.
- Compute and enter other deductions such as WSIB payments, rehabilitation earnings, and severance, then update the adjusted LTD benefit in Navigator.
- Communicate overpayment amounts to plan members using clear verbal and written explanations.
- Follow up with plan members and government bodies like Service Canada or Retraite Québec to recover overpayments and arrange feasible repayment plans when necessary.
- Execute claim recovery processes within the Navigator platform.
- Evaluate CPP/QPP denial letters to decide whether an appeal or reapplication is appropriate.
- Assess whether engaging an external CPP Advocate is justified based on individual case circumstances.
- Monitor and respond to inquiries through a shared email inbox on a rotating schedule.
- Work closely with senior disability administrators and case management teams to improve financial performance.
- Build and maintain effective relationships with representatives at Service Canada and Retraite Québec to support efficient claim processing.
Benefits
- Comprehensive benefits package with customizable options covering health, dental, mental wellness, vision, short- and long-term disability, life and AD&D insurance, adoption/surrogacy support, wellness programs, and access to employee and family assistance services.
- Eligible staff may join retirement savings plans, including pension options and a global share ownership plan with employer-matched contributions, along with access to financial education and advisory resources.
- Generous paid leave policy in Canada featuring vacation days, personal days, sick leave, public holidays, and full compliance with statutory leave entitlements.
Compensation
Not specified
Work Arrangement
Remote
Team
Collaborative, cross-functional teams focused on claims and financial accuracy
Other
- Fully bilingual (French/English)
- Remote working arrangement
- Position based in Quebec but open to remote work
- Employees have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Not specified
