Pair Team is looking for a Bilingual Case Manager to play a critical role in our whole-person, interdisciplinary care model. You will directly outreach and engage with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those with high medical needs, using relationship-based strategies to build trust and support members.
What You'll Do
- Maintain an ongoing caseload using evidence-based approaches to promote engagement and achievement of health goals.
- Use relationship-based strategies to support members with social support navigation.
- Conduct periodic telephonic and SMS outreach to ensure timely follow-up.
- Work with members to identify health/wellness goals and incorporate them into a Health Action Plan.
- Support nurse care managers, behavioral health care managers, nurse practitioners, and Community Engagement Specialists with delegated tasks.
- Collaborate with the Enhanced Care Management team by participating in systematic case reviews.
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations.
- Identify and break down barriers to ensure individuals' continuation with the program.
- Assist individuals in securing connections to community supports by scheduling appointments and managing referrals.
- Coordinate physical care management appointments by collaborating with external and internal providers.
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.
What We're Looking For
- 1+ years of general work experience (Case Management preferred).
- Physically located in Orange County, CA.
- Reliable transportation for engagement at clinic, community-based organization, and health system partner locations.
- A quiet, HIPAA-compliant, and internet-connected space for virtual work.
- Bilingual – English/Spanish.
- Strong understanding of cultural fluency.
- High degree of empathy.
- Ability to work collaboratively in a multidisciplinary team.
- An eye for optimization and strong organizational skills.
- Ability to remain patient when faced with adversity.
- Strong technical skills and comfort with technology innovation; past experience with CRM databases, basic Excel, Word, email, and video conferencing.
- A valid driver's license and auto liability insurance.
Nice to Have
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
- 2+ years of case management experience.
- Experience with motivational interviewing.
- Knowledge of medical terminology.
- Zest for problem solving, seeking answers, and thinking outside the box.
- Detail-oriented and organized self-starter who is a reliable multitasker.
- Reliable and comfortable in an ever-changing environment.
Technical Stack
- CRM databases
- Excel
- Word
- Video conferencing
Team & Environment
You will join a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations in an interdisciplinary care model.
Benefits & Compensation
- Compensation: $22-$25/hour + equity compensation package.
- Comprehensive health, vision & dental insurance.
- 401k.
- Equity compensation package.
- Monthly $100 work from home expense stipend for your WFH days.
- Gas reimbursements for your on-site engagement days.
- Flexible vacation policy.
- All of the equipment needed for the role provided.
- Opportunity for rapid career progression with plenty of room for personal growth.
Work Mode
This is a hybrid role with flexible remote work. You must be physically located in Irvine, California, for required on-site engagement.
Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees.
