Pair Team is seeking a full-time Bilingual Case Manager (Remote Flexible, Spanish Speaking). In this critical role, you will be part of an interdisciplinary care model, directly outreaching and engaging with high-need Medicaid individuals. You will use relationship-based strategies to support them in achieving their health goals.
What You'll Do
- Maintain an ongoing caseload using evidence-based approaches to promote engagement and achievement of health goals.
- Use relationship-based strategies to support members with social support navigation.
- Conduct periodic telephonic and SMS outreach to ensure timely follow-up.
- Work with members to identify health/wellness goals and incorporate them into a Health Action Plan.
- Support nurse care managers, behavioral health care managers, nurse practitioners, and Community Engagement Specialists with delegated tasks.
- Collaborate on care issues by participating in systematic case reviews with the Enhanced Care Management team.
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations.
- Identify and break down barriers to ensure individuals continue with the program.
- Assist individuals in securing community supports by scheduling appointments, managing referrals, and ensuring follow-ups.
- Coordinate physical care management appointments by collaborating with external and internal providers.
- Utilize online platforms to collaborate with team members and carry out daily tasks.
What We're Looking For
- 1+ years of general work experience (Case Management preferred).
- Physically located in California.
- Bilingual – English/Spanish.
- Strong understanding of cultural fluency.
- High degree of empathy.
- Ability to work collaboratively in a multidisciplinary team.
- An eye for optimization and strong organizational skills.
- Ability to remain patient when faced with adversity.
- Strong technical skills and comfort with technology innovation, including past experience with CRM databases, basic Excel, Word, email, and video conferencing.
- A valid driver’s license and auto liability insurance.
Nice to Have
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
- 2+ years of case management experience.
- Experience with motivational interviewing.
- Knowledge of medical terminology.
- Zest for problem solving, seeking answers, and thinking outside the box.
- Detail-oriented and organized self-starter who can multitask effectively.
- Reliable and comfortable in an ever-changing environment.
Technical Stack
- CRM databases
- Excel
- Word
- Video conferencing
Team & Environment
You will work within an interdisciplinary care team including a nurse care manager, behavioral health care manager, nurse practitioner, and Community Engagement Specialist.
Benefits & Compensation
- Compensation: $22-$25/hour.
- Comprehensive health, vision & dental insurance.
- 401k.
- Monthly $100 work from home expense stipend for your WFH days.
- Gas reimbursements for your on-site engagement days.
- Flexible vacation policy.
- We provide all of the equipment needed for the role.
- Opportunity for rapid career progression with plenty of room for personal growth.
Work Mode
This is a hybrid position. You must be physically located in California.
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees.
