Plume is looking for a Senior BI / Analytics Analyst to transform large-scale Wi-Fi and device telemetry into clear, actionable insights. At Plume, we believe technology isn't about moving faster, it's about making life’s moments better. You will own key metrics, build reliable dashboards, and partner closely with Product, Customer Success, and Operations to improve customer experience and business outcomes.
What You'll Do
- Build and maintain dashboards and reports for product, customer, and operational performance
- Write advanced SQL to analyze high-volume, time-series telemetry data
- Define, validate, and own KPIs related to Wi-Fi performance, stability, and customer experience
- Perform root-cause analysis for performance changes, incidents, and releases
- Translate complex data into clear insights and recommendations for stakeholders
What We're Looking For
- 4+ years of experience in BI, analytics, or product analytics
- Expert SQL skills and experience with modern data warehouses
- Strong experience with BI tools (Tableau, Looker, Power BI, or similar)
- Ability to work with noisy, imperfect data and derive signal
- Strong business judgment and communication skills
Nice to Have
- Experience with telemetry, IoT, networking, or platform data
- Exposure to Python or basic statistical analysis
Plume is an equal opportunity workplace that maintains a continuing policy of nondiscrimination in all employment practices and decisions, ensuring equal employment opportunities for all qualified individuals without regard to race, color, creed, religion, sex, national origin, age, physical or mental disability, sexual orientation, gender identity, marital status, pregnancy, childbirth or related individual conditions, medical conditions (as defined by state law), military or veteran status, or any other characteristic protected by federal, state or local law.
