Responsibilities
- Lead and engage in daily service tasks, managing shop workflow, dispatching road service, handling drive-up customers, and responding to urgent fleet service needs.
- Perform technical tire services such as mounting, balancing, repairs, and inspections when required.
- Provide real-time supervision and task assignments to service technicians during shifts.
- Ensure all service work is performed correctly, efficiently, and in line with safety and procedural standards.
- Track service workflow and productivity to meet customer expectations for turnaround time and vehicle uptime.
- Report operational problems, staffing shortages, or delays to the Store Manager promptly.
- Act as the initial point of contact for resolving customer and fleet service issues.
- Help manage incoming service calls, appointments, and coordination of service schedules.
- Support clear and accurate communication of service options and tire pricing based on approved rate structures.
- Deliver a consistent, professional customer experience centered on safety, reliability, and service excellence.
- Offer daily coaching, guidance, and direction to service technicians.
- Model strong work ethic by actively participating in service tasks and following safety and quality protocols.
- Assist in training and onboarding new service team members.
- Reinforce expectations around productivity, attendance, conduct, and safety compliance.
- Share performance feedback and personnel concerns with the Store Manager and HR team.
- Enforce compliance with OSHA, DOT, and internal safety programs.
- Ensure adherence to torque specifications, PPE requirements, lock-out/tag-out procedures, and safe handling of hazardous materials.
- Maintain and update the Hazardous Materials (HazMat) Book and related documentation.
- Verify that service trucks are equipped with functional tools, equipment, and necessary inventory.
- Support preventive maintenance, inspections, and safe use of service vehicles.
- Keep accurate records of vehicle mileage, fuel consumption, and other required vehicle documentation.
- Help monitor inventory levels of tires, supplies, and service materials.
- Complete all necessary service records, timekeeping entries, and operational reports.
- Support cleanliness, organization, and safety compliance in the shop, yard, and service areas.
- Provide additional operational assistance to the Store Manager as needed.
Work Arrangement
On-site
