Responsibilities
- Oversee and engage in daily service tasks, including shop operations, road service dispatch, drive-up support, and emergency fleet response.
- Perform direct tire service duties such as mounting, balancing, repairs, inspections, and related field work as needed.
- Provide real-time task assignments and operational direction to service technicians during shifts.
- Ensure all service work meets accuracy, efficiency, and safety standards according to established protocols.
- Track service workflow and productivity to meet customer turnaround and vehicle uptime requirements.
- Report operational disruptions, staffing issues, or delays to the Store Manager promptly.
- Act as the initial point of contact for resolving customer and fleet service concerns.
- Help manage incoming service calls, appointments, and coordination of service activities.
- Support clear and accurate communication of service options and pricing based on approved structures.
- Deliver a consistent, professional customer experience emphasizing safety, reliability, and service excellence.
- Offer daily coaching, guidance, and support to service technicians.
- Model proper safety and quality practices through active participation in service tasks.
- Assist in onboarding and training new service team members.
- Enforce expectations around productivity, attendance, conduct, and safety compliance.
- Share performance feedback and concerns with the Store Manager and Human Resources.
- Uphold compliance with OSHA, DOT, and internal safety programs.
- Ensure adherence to torque specifications, PPE requirements, lock-out/tag-out procedures, and hazardous materials handling.
- Maintain and update the Hazardous Materials (HazMat) Book and related documentation.
- Inspect and verify service truck tools, equipment, and inventory are functional and accounted for.
- Support preventive maintenance, safety checks, and proper use of service vehicles.
- Keep accurate records of vehicle mileage, fuel consumption, and related documentation.
- Help monitor inventory levels for tires, supplies, and service materials.
- Complete all required service records, timekeeping entries, and operational reports.
- Support cleanliness, organization, and safety standards in shop, yard, and service areas.
- Provide operational assistance to the Store Manager as assigned.
Work Arrangement
On-site
Other
- Does not have final authority over hiring, termination, compensation, or disciplinary actions.
- Operates under the direction of the Store Manager.
- Focuses on operational execution, technician support, and consistency rather than independent management of the department.
