About the Role
Role details below.
Responsibilities
- Provide complex hands-on technical assistance by diagnosing and resolving a broad range of unique and complex mechanical, electronic, and operational issues for specific equipment and applications at customer sites.
- Serve as a lead technical resource for escalated issues related to your respective product focus and application competency.
- Support efforts to optimize commissioned machinery in order to gain operating efficiency and prevent unnecessary downtime.
- Actively partner with MULTIVAC international headquarters to develop technical cooperation, lead the resolution of quality and application issues, and work other assigned directives to support MUUS operations related to your product and application focus.
- Coordinate documentation projects with relevant factories (MUWO, MUMI, TVI, Fritsch, and other equipment suppliers) to acquire all necessary mechanical prints, schematics, BOMs, training documents, and any other necessary items to successfully troubleshoot machinery.
- Develop and maintain technical reference material for internal and external customers’ use.
- Provide technical documentation to internal and external customers as necessary.
- Frequently travel to participate in training, Factory Acceptance Tests, assessments of customer applications, and perform field service or assist Field Service Technicians at client sites.
- Routinely provide remote technical support in the contact center alongside Help Desk staff.
- Perform other tasks as needed in support of internal and external customers.
Work Arrangement
On-site
