ProviPanda GmbH is hiring a Backoffice & Process Coordinator (m/w/d) - 100% Remote

ProviPanda is a rapidly growing SaaS startup from Hamburg. Through our platform, we connect verified sales professionals with companies - quickly, efficiently, and 100% remote. We're looking for you as reinforcement: A proactive, organized, and responsible personality who can oversee, steer, and continuously optimize our existing operational structures, working closely with the Head of Operations. You'll be the central point of contact for our internal team, leading operational staff, prioritizing tasks, providing feedback, and ensuring smooth processes. At the same time, you'll support the Head of Operations and bring your own ideas for increased efficiency. You're more than just classic assistance - you'll guide, control, and think ahead. Tasks: • Leadership & coordination of the operational team (Support & Screening) • Daily prioritization & control of ongoing tasks • Clarifying queries, solving problems, improving processes • Preparing & reviewing KPI reports • Preparing key decisions for the Head of Operations • Implementation of internal projects & rollouts (e.g., new support processes) • Supporting the development of clear SOPs & handovers Qualifications: • Experience in operational coordination or assistive roles with responsibility • You don't just think along: you think ahead • Structure, clarity, and reliability are your strengths • You work independently, solution-oriented & reliably • You can lead teams, even remotely • You want to shape, not just execute **Nice to have:** Experience with SaaS, startups, or digital platforms. Benefits: **What awaits you** • 100% Remote & flexible working hours • Full-time permanent position with long-term perspective • Close collaboration with the Head of Operations at eye level, you'll be involved in strategic topics and grow with the role • Attractive starting salary that matches your responsibility, with clear development potential • Career progression: goal is a long-term key role with genuine leadership responsibility • Shaping instead of processing: you'll bring your own ideas, develop processes, and actively form structures • Trust instead of micromanagement: you'll make decisions and actively shape your area We look forward to meeting you!