Raison is seeking a Sales Support Manager to join our team. In this role, you will be a key player on our international investment platform, focusing on maintaining strong relationships with our High Net Worth Individual clients and ensuring they receive a high level of service.
What You'll Do
- Build and maintain strong, positive relationships with existing clients.
- Ensure a high level of service, trust, and comfort—acting as a friendly and reliable point of contact.
- Manage internal systems such as CRM (Pipedrive), Slack, and Google Sheets.
- Prepare regular reports for the sales team and leadership.
- Handle post-sale client support and communication.
- Collaborate with the compliance team on client verification and regulatory checks.
- Cooperate with cross-functional teams to resolve client issues and improve internal processes.
What We're Looking For
- Proven experience in customer service, sales support, or client success roles.
- Strong client-oriented mindset with excellent attention to detail and communication skills.
- Ability to build trust and maintain long-term client relationships.
- Comfortable using CRM systems (like Pipedrive), Google Sheets, and Slack.
- Self-organized and able to work efficiently in a remote setting.
Nice to Have
- English language proficiency is a plus but not mandatory.
Technical Stack
- CRM: Pipedrive
- Collaboration & Productivity: Google Sheets, Slack
Team & Environment
You'll join a team of 11-50 employees characterized by a transparent structure and a friendly, supportive dynamic.
Benefits & Compensation
- Fully remote work with a flexible and collaborative culture.
- Transparent structure and a friendly, supportive team.
- Opportunities for professional growth.
- A chance to make a real impact on the customer experience.
- Competitive fixed salary (details discussed during the interview process).
Work Mode
This is a fully remote, global position.
Raison is an equal opportunity employer.
