Medier is hiring a B2B CRM Manager

Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results. Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results. Key Responsibilities: - Develop and implement multi-channel CRM strategies through a data led approach, to drive customer engagement and retention, tailored to the look and feel of our B2B brands. - Monitor and optimise CRM campaigns and customer journeys to improve customer experience - Monitor KPIs related to customer engagement, retention, and revenue, to provide regular reports and insights to stakeholders. - Analyse customer behavior and assess its impact on business KPIs. - Segment customers based on behaviors to tailor offers and come up with effective campaigns and promotions aimed at maximizing revenue and retention. - Stay up to date with industry trends, while also monitoring competitors to ensure our brands maintain best practices and being competitive. - Collaborate with various departments to ensure cohesive promotion and offers that align with the overall business objectives. Qualifications: - Experience with Regulated markets. - Proven CRM experience within the Entertainment industry. - Knowledge of CRM systems. - Experience with data analytics and reporting tools. - Strong understanding of the Entertainment industry. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders and build strong relationships. - Analytical mindset with the ability to interpret data, derive actionable insights, and drive strategic decision-making. - Results-driven approach with a focus on delivering measurable business outcomes.