TransUnion is seeking a B2B Collections Analyst to work with high-volume customers and internal teams to resolve complex collections issues and collect on escalated aging invoices. This role offers an opportunity to build strong customer relationships and apply critical thinking to resolve complicated financial issues in a remote-first environment.
What You'll Do
- Facilitate communication, information exchange, and relationship building to collect billings due within contractual terms.
- Contribute ideas for process improvement based on identified themes and understanding of the big picture.
- Proactively contact clients with overdue receivables to coordinate collection plans.
- Make regularly scheduled collection calls, ensuring all key areas are discussed and documented in the host system.
- Research and resolve invoice disputes with external clients and internal departments.
- Liaise with the sales team to coordinate collection efforts.
- Create a close working relationship with counterparts within the department and the overall company.
- Perform any other duties as assigned.
What We're Looking For
- A minimum of 2-3 years of hands-on collections experience dealing with B2B customers.
- Fluency in English and Spanish.
- Strong customer focused attitude and mentality.
- Proficiency in Microsoft Excel.
- Strong verbal and written communications skills.
- Attention to detail and strong documentation skills.
- Ability to effectively manage multiple conflicting priorities, meet strict deadlines, and take verbal direction.
- A strong work ethic, ability to work efficiently and with a sense of urgency.
- Ability to prioritize tasks that are assigned.
- Ability to accept and work with ongoing change in policies, procedure and technology thus bringing about increased profitability and success.
- Utilize more advanced skills and expertise in a range of processes, procedures, systems to recover aging invoices.
- Analyzes data to identify and solve complex problems.
Nice to Have
- Experience with PeopleSoft.
Technical Stack
- Microsoft Excel
- PeopleSoft
Work Mode
Occasional in-person attendance at work-related events at the discretion of management.
TransUnion is an equal opportunity employer. We value diversity and believe in creating an inclusive environment for all employees.
