20four7VA is hiring a Bilingual (Mandarin) Intake Specialist & Administrative Virtual Assistant for a California-based law firm. In this full-time role, you will serve as the critical first point of contact for Mandarin-speaking clients, ensuring accurate communication and providing comprehensive administrative support in a fast-paced legal environment.
What You'll Do
- Serve as the first point of contact for Mandarin-speaking prospective and existing clients.
- Provide real-time Mandarin-to-English and English-to-Mandarin interpretation during calls.
- Assist with client intake calls and gather required case information.
- Ensure accurate and clear communication between clients and attorneys.
- Translate written communications and documents as needed.
- Maintain professionalism, confidentiality, and empathy during sensitive conversations.
- Manage and route incoming calls using RingCentral.
- Update and maintain accurate records in MyCase legal management software.
- Assist attorneys and legal staff with documentation and case-related follow-ups.
- Coordinate client communications and appointment scheduling.
- Perform general virtual assistant and administrative duties as assigned.
- Maintain organized, confidential digital records.
What We're Looking For
- Fluent in Mandarin (spoken and written).
- Strong English communication skills (spoken and written).
- 3+ years experience in client intake.
- 3+ years experience in administrative support.
- 3+ years experience in virtual assistant or office support roles.
- Professional and confident phone presence.
- Strong organizational skills and attention to detail.
- Ability to handle confidential legal information with discretion.
- Comfortable working full-time during PST business hours.
Nice to Have
- Cantonese language proficiency.
- Prior experience working in a law firm or legal environment.
- Experience using RingCentral.
- Experience using MyCase or similar legal case management software.
- Experience supporting bilingual client bases.
Technical Stack
- RingCentral
- MyCase (or similar legal CRM)
- Gmail / Google Workspace
- Google Docs / Microsoft Office
- Calendar management tools
Benefits & Compensation
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
Work Mode
This is a fully remote, global position.
20four7VA is an equal opportunity employer.
