20four7VA is hiring a Bilingual Inside Sales Agent & Patient Referral Scheduler (B-CPT-10361). This role supports central scheduling and patient referral management through high-volume phone and text communication. You'll operate with minimal supervision, taking full ownership of referral outcomes in a fast-paced healthcare environment.
What You'll Do
- Manage high-volume inbound and outbound calls related to patient referrals.
- Schedule patients accurately and efficiently based on referral details, handling rescheduling, confirmations, and follow-ups.
- Coordinate referrals across internal systems and external portals.
- Take full ownership of referral outcomes, ensuring none remain unaddressed by the end of your shift.
- Communicate with patients via phone and text in English and Spanish to clarify details, insurance, and next steps.
- Explain physical therapy and occupational therapy services at a high level to patients.
- Independently manage assigned referral queues across multiple portals, reviewing, validating, and resolving unclear referrals without escalation.
- Maintain accurate records using Microsoft Excel and Word, logging calls, outcomes, and referral statuses.
What We're Looking For
- Bilingual English/Spanish proficiency.
- Prior experience in healthcare, insurance, patient scheduling, or referral management.
- Comfortable working in a high-volume calling environment.
- Strong problem-solving skills and a sense of ownership.
- Proficient in Microsoft Excel and Word.
- Able to work independently with minimal management.
- Native or near native English accent (Level A–B).
Nice to Have
- Familiarity with HIPAA and patient confidentiality.
Technical Stack
- Microsoft Excel & Word
- Patient referral portals (client-specific)
- VOIP / phone systems (Ring Central)
- Basic CRM or tracking tools
Team & Environment
You will be one of 2 Virtual Assistants working as an independent contractor supporting the client(s).
Benefits & Compensation
- Competitive rates
- Weekly payments
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
Work Mode
This is a fully remote, global position. You can work from any location.
