The AVP, Credit Sales Manager at Synchrony is responsible for driving credit product engagement and in-store execution within the TJX territory in Northern California. This role focuses on building strong relationships with regional and store leadership, developing marketing and training strategies, and ensuring successful rollout of credit programs to meet or exceed business objectives.
What You'll Do
- Drive application volume to meet/exceed goals - measured as percent increase to Op Plan.
- Exceed customer satisfaction by meeting/exceeding established Client Satisfaction survey target goals.
- Enhance implementation of in-store marketing programs; conduct on-going training.
- Develop credit awareness programs with store/market management.
- Audit store signage point of sale material for compliance purposes and communicate issues accordingly.
- Support Client Program Manager and client team initiatives.
- Compile and present results of on-going credit programs; manage travel and marketing budgets.
- Attend/support store opening and relocation events.
- Develop and maintain key external client relationships at store, market, and regional levels.
- Maximize/leverage credit support and commitment at store level.
- Develop annual marketing plan for stores to support business goals.
- Perform other duties and/or special projects as assigned
What We're Looking For
- Bachelor’s degree and 3+ years’ experience working in the Financial Services Field or Retail Store Management. Or in lieu of completed degree, HS diploma/GED and 5+ years' experience working in the Financial Services Field or Retail Store Management.
- Minimum of 3 years of field or outside sales experience.
- Minimum of 2 years Client Relationship Management experience.
- Minimum of 2 years’ Experience developing presentations and pitching to all levels of management.
- Proficiency with MS Word, Excel, and PowerPoint.
- Willing to travel up to 75% of the time
- Must live in territory.
- Ability and flexibility to travel for business as required
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- Legal authorization to work in the U.S. is required.
Nice to Have
- Excellent negotiation and client relationship skills.
- Openness to coaching and ability to learn quickly.
- Customer focused mindset with ability to respond quickly to customer needs.
- Exceptional interpersonal communication skills (written, oral, nonverbal).
- Private Label Sales and Marketing experience will be a plus.
- Strong finance business/industry acumen
Technical Stack
- MS Word
- Excel
- PowerPoint
Team & Environment
- Inclusive culture where individual skills, experience, and voice are heard and valued
- Building a future where all can belong, connect, and turn ideals into action
- Community and passion intersect in Employee Resource Groups
- Award-winning culture for all
- Commitment to equal opportunity regardless of age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status
Benefits & Compensation
- Company car
- Eligibility for an annual bonus based on individual and company performance
- Work from home office
- Reasonable accommodation available upon request
- Inclusive culture with Employee Resource Groups (ERGs)
- More than 50% of workforce engaged in ERGs
Compensation: $75,000.00 - $130,000.00 USD Annual; annual bonus based on individual and company performance; salaries adjusted according to market in CA, NY Metro and Seattle.
Work Mode
Local role based in Northern California, including the San Francisco Bay area, San Jose, Oakland, Sacramento, and Fresno. Position offers a work-from-home office with significant travel within the territory (up to 75%).
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.