Pavago is looking for an Automotive Sales & Customer Experience Specialist to join our team. This remote, full-time role is for someone passionate about cars who wants to connect with enthusiasts. You'll guide customers through performance upgrades, manage their journey from inquiry to installation, and help them get the most out of their vehicles.
What You'll Do
- Handle inbound messages and follow-ups via call, SMS, and Facebook Messenger with prospective and existing customers.
- Offer expert guidance to help car enthusiasts understand upgrade options, tuning packages, and vehicle performance improvements.
- Build lasting relationships by delivering an exceptional customer service experience.
- Craft custom service quotes tailored to the customer’s vehicle type, goals, and performance expectations.
- Educate customers on tuning options, exhaust systems, and related upgrades with a focus on value, reliability, and results.
- Close sales confidently by understanding both technical specifications and client needs.
- Book installation or tuning appointments with certified service centers or local dealers.
- Maintain a seamless customer journey through efficient scheduling using CRM and calendar tools.
- Track all customer activity, service status, and follow-ups via Slack, Zoho CRM, Dialpad, and other platforms.
- Maintain clear communication with internal teams to ensure accuracy, timeliness, and customer satisfaction.
- Bring your ideas to the table to recommend promotions, seasonal campaigns, or upsell opportunities based on market trends.
- Collaborate with the marketing and operations teams to refine outreach and boost conversion rates.
What We're Looking For
- Minimum 2 years of experience in automotive sales or aftermarket customer support.
- Solid understanding of performance parts: ECU tuning, turbo upgrades, downpipes, exhausts, and intakes.
- Proficiency in tools like Zoho CRM, Slack, Dialpad, and Wix (or similar platforms).
- Excellent English communication skills (verbal and written).
- Strong organizational and follow-up skills in a remote work environment.
Nice to Have
- Spanish or Punjabi language skills a bonus.
Technical Stack
- Zoho CRM
- Slack
- Dialpad
- Wix
Team & Environment
You'll collaborate closely with the marketing and operations teams to refine outreach and ensure a smooth customer experience. Our culture is performance-focused, fast-paced, and built on a shared passion for cars, valuing expertise and autonomy.
Work Mode
This is a fully remote position.
