KPMG Assurance and Consulting Services LLP is hiring a Consultant or Sr. Consultant to join the Automation Run Services team. In this role, you will ensure the reliability of production automations by monitoring performance, resolving failures, managing user requests, and maintaining overall system stability. Availability during extended support times may be required to support US customers.
What You'll Do
- Monitor production automations, including RPA and Power Platform solutions.
- Communicate failures to business users and perform initial troubleshooting.
- Implement bug fixes and planned system enhancements.
- Manage business user requests, such as ad hoc automation runs and schedule updates.
- Provide enhanced monitoring and support during peak business periods.
- Coordinate with the Build team during production handovers and hyper care periods.
- Perform code development for minor enhancements not covered during build phase.
- Liaise with the RPA resiliency team for virtual machine (VM) allocation.
- Maintain the automation code repository and a detailed log of all production issues and their resolutions.
- Develop and maintain reports on key performance indicators (KPIs), including ticket volume, SLA compliance, and automation metrics.
What We're Looking For
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 2-5 years’ experience in an application or production support role.
- Strong troubleshooting, problem-solving, and communication skills.
- Proven experience with bug fixing, implementing enhancements, and using code repositories.
- Demonstrated ability to track and report on performance metrics and SLAs.
Nice to Have
- Experience with RPA platforms (e.g., Automation Anywhere, UiPath, Blue Prism).
- Certifications in RPA and/or Microsoft Power platform.
- Experience with the Microsoft Power Platform (Automate, Apps, BI).
- Experience with Azure AI / Open AI API Model deployment, configuration and testing.
Technical Stack
- RPA platforms
- Automation Anywhere
- UiPath
- Blue Prism
- Microsoft Power Platform
- Azure AI
- Open AI API
Team & Environment
You will be part of the Automation Run Services team.
