About the Role
This position drives product adoption and optimization in the Australian market by combining field experience with technical knowledge to support customers and internal teams.
Responsibilities
- Collaborate with customers to understand operational challenges and product needs
- Deliver product training sessions for new and existing users
- Gather and analyze field feedback to inform product development
- Support sales teams with technical demonstrations and customer-specific use cases
- Translate regional market trends into actionable product insights
- Work closely with engineering to prioritize feature improvements
- Maintain up-to-date knowledge of product capabilities and updates
- Assist in creating user documentation and support materials
- Monitor product performance across different environments
- Identify opportunities for product optimization in local conditions
- Serve as a key point of contact for customer technical inquiries
- Contribute to product roadmap discussions with regional input
- Ensure customer success through effective onboarding and follow-up
- Track and report on product usage metrics and adoption rates
- Coordinate with support teams to resolve escalated issues
- Participate in field testing of new features and updates
- Provide input on user interface and experience enhancements
- Support marketing initiatives with real-world use cases
- Maintain compliance with regional regulations and standards
- Facilitate feedback loops between customers and development teams
Compensation
Competitive salary with performance incentives
Work Arrangement
Hybrid
Team
Cross-functional collaboration with engineering, sales, and customer success teams
About Us
We are a technology company transforming livestock management through smart solutions that improve farm efficiency and animal welfare.
Why Join?
You'll play a pivotal role in shaping how farmers interact with technology, directly influencing product evolution and customer success in Australia.
Available for qualified candidates
