About the Role
Role details below.
Responsibilities
- Technical contact for your clients within Adjust.
- Support your clients on how to best use the Adjust product and help them resolve any technical challenges.
- Provide daily support and have check-in calls with your client base.
- Work with a global Support team.
- Serve as the trusted technical advisor to clients in Japan, ensuring optimal use of our measurement platform and services.
- Provide proactive account monitoring and technical health checks.
- Enable your client’s decision making and ensure they are set up for success by testing and validating their set-up.
- Troubleshoot complex issues by using internal and external tooling.
- Collaborate with cross-functional teams (Engineering, Sales and Support) to resolve customer issues and implement custom solutions.
- Escalate complex technical issues directly to our engineers; provide ideas for optimization and improvement to the relevant teams.
Requirements
- 1-3 years of experience in a client-facing technical role in advertising technology
- Comfortable working cross-functionally in a fast-paced, global environment
- Excellent communication skills in Japanese and English could also be a working language
- Excellent project management skills and experience handling multiple high-profile accounts
- An ability to break down complex topics in simple terms to ensure client understanding
- Validated ability to independently acquire and apply technical knowledge
- Strong understanding of digital advertising technologies as well as AdTech, MarTech, MMPs or similar companies within the SaaS industry
- Experience in working with the terminal and data extraction, data transformation and data manipulation tools.
- Experience using communication, productivity and collaboration apps like Salesforce, JIRA & Confluence, Asana, etc.
Nice to Have
- App development experience, publishing apps to the stores, working with SDKs etc. is a plus
- Development experience, experience in building scripts and tooling (Python, Javascript, CSS, HTML,...) is a plus
- Willingness to travel (if applicable)
Work Arrangement
Remote (City/Region)
Additional Information
- Willingness to travel (if applicable)
