Provide expert-level support to clients using the Engagement platform, primarily through live chat and other direct communication channels. You’ll troubleshoot technical challenges, clarify product functionality, and guide users through creating reports, audience segments, and marketing campaigns.
What You’ll Do
- Respond to client inquiries about platform features, integrations with Shopify, Google BigQuery, and push notifications, as well as broader marketing topics like email workflows
- Diagnose technical issues, guide users through resolution steps, and escalate complex cases when necessary
- Support fellow consultants by sharing insights on advanced use cases and platform behavior
- Collaborate with engineering and product teams to drive improvements based on client feedback
- Work rotating shifts covering either US hours (day or night) or EMEA business hours, depending on team needs
What We’re Looking For
- Familiarity with HTML, CSS, and JavaScript fundamentals
- Ability to analyze problems systematically and deliver clear solutions
- Strong communication skills in English, with a focus on building lasting client relationships
- Experience in customer-facing roles, particularly in support or marketing environments
- Curiosity about data analytics and digital marketing technologies
Preferred candidates will have exposure to SaaS platforms, basic programming logic, and an understanding of how frontend and backend systems interact through network requests.
Work Environment
This role supports remote work from Czechia or Slovakia, with optional access to office spaces in Bratislava, Brno, or Prague. The company operates on a virtual-first model, emphasizing flexibility, autonomy, and trust. There are no rigid time-tracking requirements or bureaucratic hurdles—just a focus on meaningful work and results.
You’ll be part of a globally distributed team, connected through regular virtual collaboration and international events that reflect the company’s inclusive culture. Personal well-being is supported through programs like Calm subscriptions, DisConnect days, and access to counseling services.
Benefits & Growth
- Flexible hours aligned with your preferred working rhythm
- Annual paid volunteer days and recognition of work anniversaries
- Stock-based compensation and eligibility for performance bonuses
- Referral rewards of up to $3,000, paid immediately upon hire
- Generous parental leave policy—up to 26 weeks for primary caregivers
- Opportunities for professional development and wellness activities, including yoga and meditation
