Responsibilities
- Deliver personalized technical support to employees in local and remote locations for both Mac and Windows systems
- Support and troubleshoot office technology including Wi-Fi, printers, Zoom Rooms, and room scheduling systems
- Guide new hires through onboarding and manage offboarding procedures, including hardware setup and access provisioning
- Handle logistics for company laptops, including setup, shipping, receiving, and inventory tracking
- Administer cloud-based platforms such as Google Workspace, Azure AD, Microsoft 365, Slack, Okta, Jira, and Zoom
- Collaborate with facilities and security teams on workspace setups, office moves, and device compliance standards
- Develop and update operational guides and standard procedures to ensure consistent site operations
Benefits
- Equity participation in a growing company
- Full coverage for medical, vision, and dental plans
- Daily catered meals including breakfast, lunch, and dinner
- Flexible paid time off policy
- Membership to ClassPass for fitness access
- Monthly transportation allowance for commuting costs
- Regular team events and social gatherings
- Stipend for setting up a home office
- Reimbursement for phone and internet expenses
- Paid leave for new parents
- Financial support for fertility treatments
- Eligible to participate in a 401k retirement plan
- Unlimited access to AI tools and services
Work Arrangement
On-site — SOMA SF
Other
- Capable of lifting and transporting equipment weighing up to 50 pounds
- Required to be present in the SOMA SF office five days per week
