MatrixCare / ResMed is seeking an Associate Integration Analyst to join our Tech Services team. This highly visible position supports integration deployment, activation, and customer support, requiring strong communication, patience, and empathy as you interact with individuals at all levels both internally and externally.
What You'll Do
- Build engagement, confidence, and enthusiasm while establishing team vision.
- Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes.
- Collaborate to set and achieve SMART goals and serve as a responsible steward of company resources.
- Make timely, tough decisions and navigate difficult conversations effectively.
- Lead and develop high-performing teams while fostering ownership and accountability.
- Dedicate time to learning and create cross-training opportunities for team members.
- Consistently deliver repeatable, predictable, and high-quality results.
- Create and maintain a strong culture of customer focus, advocating for customer needs.
- Understand customer requirements and key decision makers (KDMs).
- De-escalate challenging situations by providing actionable solutions.
- Partner cross-functionally with other departments to identify and implement solutions.
- Provide clear written and verbal communication on project status, updates, and issues.
- Maintain continuous communication with customers regarding issues and resolutions.
- Supply accurate steps and data to other departments for escalations and issue resolution.
- Quickly identify issues with urgency, scope, and customer-facing impact, assessing impacts on scope and timeline.
- Troubleshoot and reproduce errors using technical tools like SOAPUI and HL7 Reader.
- Acquire a thorough understanding of departmental processes, interfaces, and applications.
- Act as a technical escalation point for integrations from Support and other teams.
What We're Looking For
- Bachelor’s degree in a related field or equivalent years of experience.
- Demonstrated courageous yet humble leadership style.
- Strong ability to build engagement and inspire confidence in teams.
- Critical thinking, risk analysis, and problem-solving skills.
- Curiosity-driven mindset with a commitment to continuous learning.
- Skilled at asking questions, active listening, and learning from others.
- Excellent conflict resolution and de-escalation skills.
- Strong written and verbal communication abilities.
- Proficient in Salesforce (SF) and FinancialForce (FF) for ticketing, project logging, and time tracking.
- Proficient with SharePoint and intranet resources.
Technical Stack
- Salesforce (SF)
- FinancialForce (FF)
- SharePoint
- SOAPUI
- HL7 Reader
Team & Environment
Part of the Tech Services team within MatrixCare / ResMed.
Benefits & Compensation
- Compensation: $28.49 - $42.72 Hourly
- Comprehensive medical, vision, dental, and life insurance
- AD&D, short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- 15 days Paid Time Off (PTO) in first year
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver or two weeks of secondary caregiver leave
Work Mode
This position is open to candidates located in the United States.
MatrixCare / ResMed is an equal opportunity employer.
