iPiD is looking for an Associate Implementation & Customer Success Specialist to join our global team. This role is for a driven professional who operates at the intersection of pre-sales, implementation, and customer success, ensuring clients derive maximum value from our payment services technology.
What You'll Do
- Support the sales team in client-facing pre-sales activities, acting as a trusted partner to prospects.
- Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups.
- Collaborate with senior specialists to understand client requirements and translate them into actionable solutions.
- Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients.
- Work with clients to gather requirements and support technical setup, focusing on APIs and workflows.
- Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues.
- Document lessons learned and contribute to internal knowledge-sharing resources.
- Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction.
- Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize value.
- Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion.
- Proactively identify and escalate client issues or risks to senior team members before they impact client experience.
- Support retention and advocacy efforts by ensuring clients achieve measurable success.
What We're Looking For
- Minimum 2 years of experience in client-facing/customer success roles, preferably within fintech or financial services.
- At least 1 year of experience working with APIs and web-based SaaS software.
- Strong understanding of the software development lifecycle and technical implementation processes.
- Strong pre-sales and client relationship management experience, beyond ticketing or customer service.
- Familiarity with APIs, databases, and cloud technologies.
- Proficient in project management tools and methodologies.
- Excellent problem-solving skills and a customer-first approach.
- Strong communication skills in English, with the ability to explain technical concepts to non-technical stakeholders.
- Ability to manage multiple projects and priorities simultaneously.
- Demonstrated ability to manage multiple customer relationships simultaneously.
- Driven and proactive with a strong attention to detail.
- Self-starter who can work independently while being a reliable and collaborative team player.
- You must have the authorization to work in the EU.
Nice to Have
- Knowledge of OpenPGP and RSA.
- Experience working in a globally distributed start-up or high-growth environment.
Technical Stack
- APIs
- SaaS
- Cloud technologies
- OpenPGP
- RSA
Team & Environment
You will report directly to the Implementation and Customer Success Specialist. This is a fast-paced, global start-up environment.
Benefits & Compensation
- Excellent growth opportunities in global payment services technology.
- Flexible and collaborative work environment.
- Competitive salary.
- Employee Stock Options plan.
- Discretionary performance bonus.
- Medical protection allowance.
- Laptop and accessories.
Work Mode
This is a remote role open to candidates in Singapore, Hanoi, Kuala Lumpur, Mumbai, Amsterdam, Brussels, Paris, London, New York, and Dubai.
iPiD prohibits discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed service member status or any other status protected by national or local laws of the jurisdiction in which the applicant resides.
