Novartis Pharmaceuticals Corporation is hiring an Associate Director, Patient and Community Liaison to serve as a remote, field-based expert engaging with patients, caregivers, and community advocacy partners in the Paroxysmal Nocturnal Hemoglobinuria (PNH) community. This role focuses on delivering education, gathering insights, and supporting program development, and requires up to 70% travel, including weekends, across the Southeast region.
What You'll Do
- Deliver accurate and empathetic information about PNH disease progression, symptoms, and unmet needs for patients and caregivers.
- Empower patients and caregivers with knowledge and tools to navigate their PNH journey.
- Educate about the benefits, proper use, and potential side effects of branded products, adhering to company-approved materials and guidelines.
- Liaise with the local cross-functional team to drive strategy and alignment for advocacy events.
- Attend and interact at local patient education events conducted by centers of excellence.
- Host independent patient education programs on PNH and the brand for local patients and caregivers.
- Attend national events, host the Novartis table, meet with PNH families, answer questions, and deliver branded presentations.
- Provide insights to internal teams to support the development of educational materials and resources.
- Adhere to all regulatory and compliance standards, including Adverse Events training and reporting.
- Document interactions and feedback from patients and caregivers to improve programs and track outcomes.
- Contribute and participate in required internal and business reviews.
- Contribute to functional planning, such as tactical plans and budgets.
- Maintain working knowledge of required platforms and processes.
- Maintain high scientific and current knowledge about responsible products and the therapeutic area.
- Ensure compliance with all company policies, guidance, and applicable laws.
- Contribute to the onboarding and mentoring of new team members.
What We're Looking For
- Bachelor’s degree in healthcare (e.g., social work, genetic counseling), education, or a related field.
- Minimum of 3-5 years of experience in patient education, pharmaceutical, or healthcare support roles.
- Ability to travel 70% of the time, with weekend travel required.
- Exceptional communication and interpersonal skills, with the ability to connect with diverse populations.
- Ability to present complex information in an empathetic, clear, and engaging manner.
- Experience delivering presentations in front of a live audience.
- Experience working within regulatory and compliance guidelines in the healthcare or pharmaceutical industries.
- Proficiency in using virtual tools for education (e.g., video conferencing, webinars).
- Ability to think creatively and conceptually.
- Ability to lead, motivate, develop, and influence others.
- Strong teamwork and collaborative skills and mindset.
- Proven ability to work effectively in a matrixed environment.
- Financial/budgetary experience.
Nice to Have
- Bilingual (Spanish/English).
- Experience in hematology and rare disease.
Technical Stack
- Concur
- Centris
- FUSE
Team & Environment
Works within the PNH team and a matrixed environment.
Benefits & Compensation
- Compensation: $132,300 - $245,700/year + equity: Restricted stock units may be included.
- Full range of medical, financial, and/or other benefits.
- 401(k) eligibility.
- Various paid time off benefits (vacation, sick time, parental leave).
Work Mode
This is a remote position open to candidates in FL, GA, MD, NC, SC, VA, TN, AL, LA.
The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status.
