Responsibilities
- Installs, upgrades, and removes software applications
- Deploys pre-built images to both Mac and Windows computers
- Supports end-users via phone, remote support tools, and with hands-on interaction
- Supports and troubleshoot Microsoft Office application issues
- Supports Windows and Mac OSes
- Supports wireless connectivity for approved hardware and mobile devices
- Installs approved applications in a timely manner
- Escalates issues and effectively communicate to appropriate personnel for resolution
- Documents all work related to customer incidents through JIRA ticketing system
- Writes and edits knowledge base articles of known issue resolutions and technical information
- Deploys and move workstations
Requirements
- Associate degree or additional 2 years of relevant work experience in lieu of degree
- 1-3 years of relevant work experience required
- Advanced network troubleshooting skills
- Asset Management fundamentals
- Telecom fundamentals
Additional Information
- Flexible hours
- Hybrid policy
