Medtronic is looking for an Associate Clinical Specialist, CRM to join our Cardiac Rhythm Management team. This is a remote position supporting customers in Chambersburg, PA, requiring residence within the territory to drive to multiple accounts. You'll provide technical, educational, operational, and sales support to meet CRM sales and customer service objectives. The role is part of a mission-driven company with a long history of championing healthcare access and equity.
What You'll Do
- Provide technical, educational, operational, and sales support to help the district meet CRM sales and customer service objectives.
- Be available within your assigned territory each day for unscheduled needs.
- Work a number of weekends and holidays quarterly, as determined by local management.
- Provide on-call support on evenings and weekends after completing sign-off training.
- Perform checks and interrogations of all CRM medical device systems post sign-off.
- Support implants of all CRM products post sign-off.
- Provide troubleshooting support as requested.
- Assure completion of patient registration and any other required hospital documentation.
- Help manage consignment inventory and trunk inventory once obtained.
- Provide additional inventory support to meet customer needs.
- Maintain software on programmers throughout the district as directed.
- Assist with managing daily coverage logistics as needed.
- Educate and train physicians, hospital personnel, and office staff on products or solutions for which training has been completed.
- Assist with educating and training new Clinical Specialists and Sales Representatives post sign-off.
- Partner with DSM, Sales Reps, and DM to learn market dynamics and local customer motivations and needs.
- Assist with obtaining customer purchase orders throughout the quarter.
- Independently identify customer needs and opportunities and provide feedback to Sales Rep(s) to support sales objectives.
- Stay up to date on new products, solutions, and patient management offerings.
- Complete all assigned training in a timely manner.
What We're Looking For
- High School Diploma plus a minimum of 4 years of work experience in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
- OR an Associate degree plus a minimum of 2 years of work experience in healthcare, field sales, or work utilizing complex mathematics, mechanical concepts, science, or computing.
- OR a Bachelor’s Degree.
Nice to Have
- B.A./B.S. Degree in nursing, life sciences, or biomedical engineering.
- Cath Lab, EP Lab, hospital/clinic, or cardiology experience.
- Experience teaching and educating medical personnel, peers, and technical support personnel.
- Thorough working knowledge of medical terminology and the medical device industry.
- Excellent customer service skills.
- Proven ability to build and maintain positive relationships with peers and colleagues across organization levels.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to coordinate and participate in numerous tasks and projects in a fast-paced environment in an organized manner while meeting deadlines.
- Strong work ethic in accomplishing the objectives of the position.
- Expertise with Microsoft tools and other business applications like Salesforce.com.
- Ability to meet vendor credentialing requirements.
- IBHRE certification (below Principal level).
Work Mode
This is a remote position that requires residence within the Chambersburg, PA territory to drive to multiple accounts as needed.
Medtronic is an equal opportunity employer.
