About the Role
The Associate, Client Service ensures smooth coordination between clients and internal experts, delivering accurate and timely insights while maintaining high service standards. The role involves managing client requests, supporting research operations, and contributing to continuous service improvement.
Responsibilities
- Respond to client inquiries with precision and within established timeframes
- Coordinate between internal experts and external clients to facilitate information exchange
- Ensure data accuracy and consistency in all client deliverables
- Support the execution of research projects from initiation to completion
- Monitor ongoing client engagements to maintain service quality
- Escalate complex issues to senior team members when necessary
- Maintain up-to-date records of client interactions and project statuses
- Assist in preparing summaries and reports based on expert consultations
- Follow defined protocols for quality assurance and compliance
- Act as a point of contact for routine client follow-ups
- Identify opportunities to enhance client satisfaction and retention
- Collaborate with cross-functional teams to meet project deadlines
- Stay informed about industry trends relevant to client sectors
- Contribute to process improvements within the service workflow
- Support onboarding of new clients and orientation to service offerings
- Manage multiple priorities in a fast-paced environment
- Ensure adherence to confidentiality and data protection standards
- Participate in training sessions to build product and domain knowledge
- Track key performance indicators related to service delivery
- Provide feedback to internal stakeholders based on client input
- Assist in the scheduling and coordination of expert calls
- Help maintain consistency in client communications across regions
- Use internal tools to log activities and generate reports
- Adapt quickly to evolving client needs and project scopes
- Support senior staff in preparing for high-priority client engagements
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of a global client service team focused on delivering actionable intelligence
About Us
We connect decision-makers with industry experts to provide real-time insights that drive strategic outcomes. Our platform enables organizations to make informed choices by accessing specialized knowledge across sectors.
What We Offer
Professional development opportunities, a collaborative global culture, access to cutting-edge research tools, and the chance to work with leading clients across finance and consulting industries.
Available for qualified candidates
