Responsibilities
- Lead the overall management of our most valuable business segmentation of customers.
- Resolve customer cases and tasks daily.
- Turn data into actionable insights and share with restaurants to change behavior and drive adoption.
- Enthusiastically work closely with customers to drive engagement on the OpenTable platform and increase reservation availability.
- Respond to restaurant partner concerns from our Customer Support and field teams.
- Perform presentations and training remotely to restaurant customers.
- Inspire customers to think differently about their business in ways that will help both parties achieve success.
- Consistently meet and exceed regular team and individual goals.
- Reduce churn.
Requirements
- An experienced account manager.
- A consultative partner skilled in selling solutions and driving long-term value.
- A hospitality expert with deep, firsthand knowledge of restaurant operations.
- A self-motivated high-performer with a proven ability to thrive under pressure while meeting bold goals and deadlines.
- A persuasive storyteller skilled at reframing a customer’s perspective and challenging them to think differently about their business.
- A data-driven advisor with an aptitude for translating complex data into insights that persuade others to take action.
- An expert communicator and trainer with a natural talent for active listening and influencing key stakeholders.
- A tenacious, results-driven professional who is always reaching for the next level of success.
- A collaborative problem-solver with a validated ability to work across departments to achieve collective results.
- A highly organised executor with a sharp eye for documentation and excellent time management skills.
- An adaptable innovator who has shown success navigating unstructured and fast-paced environments.
- A tech-savvy partner with experience using Salesforce (or an equivalent CRM).
- An articulate communicator with a high command of business English.
Nice to Have
- A continuous learner—ideally with a university degree—who is passionate about the hospitality industry.
Benefits
- Benefits of this role will be discussed during the interview process.
Work Arrangement
Remote (Worldwide) — Manila, Philippines
Work Environment & Flexibility
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
Additional Information
- Schedule tailored to accommodate a global workforce operating across multiple time zones.
- Instances where communication is expected outside of regular working hours via calls, Slack messages, or emails.
- OpenTable will abide by and consider local laws and regulations.
- Inclusion: committed to creating a workplace where everyone feels they belong and can thrive.
- Accommodations available during application, interview, or on the job upon request.
