Zeta Global is hiring an Associate Account Director to provide client service management and strategic leadership for one of our largest clients. In this role, you will be the primary conduit between the client and all Zeta service teams, focused on building deep partnerships, ensuring high-quality delivery, and developing new revenue streams.
What You'll Do
- Serve as the primary client services contact, coordinating between client contacts, CX & Strategy team members, and other internal Zeta Global service divisions.
- Develop deep and enduring client partnerships with high client satisfaction.
- Build strong intra-team partnerships with high teammate satisfaction.
- Monitor and maintain high-quality services, technology, and strategic plans.
- Manage monthly billing duties and revenue allocation reporting.
- Present initiatives and information to internal resources, teammates, and clients.
- Lead all weekly and recurring scheduled client-facing status calls and preparation.
- Coordinate team-wide meetings both in person and via phone.
- Focus on strategic initiatives, optimizing existing ones and launching new ones with the CX and Strategy SME team members.
- Maximize existing and generate new revenue streams from client budgets in conjunction with the Vice President of Client Services.
What We're Looking For
- 7+ years in a senior digital and traditional marketing position managing senior clients and multiple stakeholders.
- Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce, and CRM.
- Experience partnering with clients and colleagues on business strategy and solutions.
- Proven revenue generation and growth across a book of business.
- Adept with accounting math.
- Strong understanding of marketing platform technology.
- Strong understanding of the various marketing mediums available: digital, emerging, and traditional.
- Management experience.
- Superb communication skills.
- Highly resourceful, solutions-oriented with a positive attitude.
- Accountability and a team player.
Team & Environment
Reports into the Vice President of Client Services for the team.
Benefits & Compensation
- Compensation range: $110,000 - $120,000, depending on location and experience.
- Unlimited PTO.
- Excellent medical, dental, and vision coverage.
- Employee Equity.
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance.
Zeta is committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.
