Liberty Mutual Canada is hiring an Assistant Vice President, Operations & Strategy to help drive the ongoing success of the business. As a senior member of the Operations leadership team, you will develop and lead underwriting and operational strategies that align with the company's vision, partnering closely with senior stakeholders and supporting the delivery of key initiatives.
What You'll Do
- Design and lead initiatives in strategic planning, competitive differentiation, operating model development, and strategic partnerships.
- Promote operational excellence by evaluating, redesigning, and implementing scalable, repeatable processes that increase efficiency and deliver market-leading value to brokers and clients.
- Build trusted, thought-partner relationships with executives to partner on solutions supporting our underwriting and operations strategy.
- Work closely with underwriting segment leaders and key functional leads to identify optimization opportunities, drive new initiatives, and perform proactive analyses.
- Develop business cases, project plans, and analyses to support functional leaders; conduct business analysis and assess how alternative management decisions affect operational and financial performance.
- Lead strategic initiatives and oversee project analysts across engagements, ensuring high-quality deliverables, clear team communication, and alignment toward target outcomes.
- Ensure priorities and initiatives align with our vision and include clear success metrics (KPIs, objectives, and key deliverables).
- Strengthen Liberty Mutual Canada’s data management strategy by aligning operational and innovation KPIs with business objectives.
- Support the development and maintenance of annual budgets, financial plans, and rolling forecasts, and manage related planning calendars.
- Facilitate scenario modeling to assess risk and opportunity and recommend adjustments to optimize resource allocation.
- Advocate for and exemplify Liberty’s values and Guidelines for Inclusion to foster a high‑performance culture and strong employee engagement.
What We're Looking For
- Bachelor’s degree in business or a related field.
- A minimum of 10 years of relevant experience.
- Deep operational and/or underwriting expertise in commercial insurance.
- Proven capability to guide and influence strategic decision-making, lead significant underwriting and operational initiatives, collaborate seamlessly across departments, and effectively engage with senior leadership.
- Strong problem‑solving and decision‑making skills, resilience and adaptability, and self‑confidence.
- Excellent organizational abilities, results orientation, and a collaborative mindset.
- Proven project‑management experience.
- Advanced knowledge of strategic planning and operational effectiveness.
- Exceptional written and verbal communication skills for effective engagement with senior leaders, cross‑functional teams, and industry stakeholders.
Nice to Have
- Advanced degree (e.g., MBA) or equivalent.
- Relevant insurance designations are an asset.
- Prior experience in Operations or Underwriting.
Team & Environment
You will be a senior member of the Operations leadership team, reporting to the Head of Operations, Canada.
Benefits & Compensation
- Compensation range: CAD $160,000 – 190,000
- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance.
- Competitive health & dental benefits plan.
- Market-leading pension plan.
- Competitive time off policy.
- External education & tuition reimbursement programs.
- Employee & Family Assistance Programs.
- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion.
Work Mode
This is a hybrid role based in Toronto, ON.
Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve.
