The Assistant Technical Services Delivery Manager plays a key role at CG Tech Services, Inc., a growing company focused on efficient, high-quality technical service delivery. This fully remote position bridges the technical team and leadership, ensuring smooth operations, timely ticket resolution, and strong client communication while supporting project execution and process improvement.
What You'll Do
- Continuously monitor all service boards and tickets in the PSA system to ensure progress, timely updates, and adherence to SLAs
- Act as the primary escalation point for complex technical issues, providing Level 2/3 support across Windows environments, servers, networking, and related technologies
- Liaise directly with clients to clarify technical requirements, provide updates, and ensure exceptional service delivery
- Assist with technical projects such as system upgrades, installations, and migrations, ensuring successful execution within scope and deadlines
- Collaborate closely with technicians to resolve escalations, share best practices, and maintain a culture of accountability and continuous improvement
- Identify and implement improvements in workflows, documentation, and service delivery processes to enhance efficiency and client satisfaction
- Document solutions and contribute to internal knowledge bases to support team development and faster issue resolution
What We're Looking For
- Must be able to work in a fast-paced environment
- Must demonstrate extraordinary attention to detail
- Must be humble, motivated, and emotionally intelligent
- Must be able to work remotely
- Must be available during Seattle business hours (Mon - Fri, 8 AM to 6 PM PST)
- Must be able to step in at Level 2 or Level 3 support when needed
- Must actively monitor and manage PSA system
- Must oversee ticket flow across service boards
- Must ensure timely responses to client needs
Technical Stack
- PSA system
- Windows environments
- Servers
- Networking
Team & Environment
- Technical team led by Technical Services Delivery Manager with Assistant Technical Services Delivery Manager as key liaison
Benefits & Compensation
- Opportunity to work in a faster-paced, no-drama environment where office politics, backstabbing, gossip, and negativity are not tolerated
- Work for a smaller but growing company where ideas and contributions directly impact the company’s success, direction, and growth
- Company investment in employee education
- Upward earning and career advancement opportunities
- Long-term team membership with focus on growth and learning
Work Mode
- Fully remote; majority of hours must be worked during Seattle business hours (Mon - Fri, 8 AM to 6 PM PST); after-hours work may be required for emergencies, projects, and maintenance
CG Tech Services, Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
