About the Role
Role details below.
Responsibilities
- Cultivates an environment of genuine customer connection
- Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
- Facilitates an energized pace, positive service environment and team development
- Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
- Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
- Supports the Store Manager in recruiting, hiring, and retaining top talent
- Supports the Store Manager in creating and maintaining a succession strategy
- Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
- Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager
- Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
- Ensure timely completion of new hire training paths
- Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
- Suggest improvements or new programs related to retail training
- Ensure the compliance of all training activities with established policies and best practices
- Work closely with store leadership to prepare, plan, schedule, and execute new hire training
- Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
- Attend regular training meetings to ensure understanding of necessary information
- Productive planning, presetting, and on-time execution of visual directives
- Submit store photos as requested and complete feedback given by HQ
- Participate in visual training calls with HQ partners to support new product launches
- Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
- Support store presentation through sell through and markdown cycles
- Maintain in-store marketing elements and accurate presentation of store collateral
- Work with store manager to ensure schedule is reflective of visual set times for product launches
- Partner with store leaders for new hire visual training
- Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
- Upholds and ensures compliance with shipments, transfers and restock standards
- Adheres to and develops awareness around internal and external Loss Prevention procedures
- Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
- Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision
Requirements
- High School Diploma or equivalent
Work Arrangement
Remote (City/Region)
