Responsibilities
- Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
- Work closely with the Department Manager to execute departmental strategies and achieve stated goals and performance objectives.
- Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
- Lead regular team huddles to share goals, recognize achievements, exchange product knowledge, and provide meaningful feedback to build engagement and connection.
- Support daily operations by ensuring outstanding customer service, accurate merchandising and rotation, adequate staffing coverage, and consistent department cleanliness.
- Provide office and administrative support, including inventory management, ordering, invoicing, schedule maintenance, and payroll functions.
- Promote compliance with all Safe Food Handling and Health & Safety policies, procedures, and provincial regulations to maintain a safe and high-quality shopping environment.
- Contribute to store success by assisting with other related duties as required.
Requirements
- A genuine passion for delivering engaging and exceptional customer service.
- Completion of a post-secondary program with an emphasis in business, plus a minimum of 1 year of progressively responsible supervisory or management experience in a similar role, or an equivalent combination of education and experience.
- The ability to thrive in a fast-paced, dynamic environment by effectively managing competing priorities while maintaining a high level of performance.
- Excellent organizational, analytical, and interpersonal skills supported by a clear, professional communication style.
- Comfort learning and using manual and automated systems, with prior experience working with a variety of computer software programs.
- Thrive in a hands-on setting that involves extended periods of standing, heavy lifting, and work that may be performed in cooler, freezer, and outdoor conditions.
- Flexibility to work a dynamic schedule including evenings, weekends, and holidays.
- Fluency in English
Nice to Have
- French language skills considered an asset.
Benefits
- Comprehensive benefit program and coverage that varies by position.
- Coverage may include healthcare, dental care, disability coverage, life insurance and registered retirement savings program.
- A 10% discount on in-store purchases.
- On-the-job training and the prioritization of internal promotions to help you grow and embrace new opportunities.
- The opportunity to support local neighbourhoods through our community programs.
Work Arrangement
On-site
Team
Structure: Department team under Department Manager
Additional Information
- Accommodations are available upon request for employees and applicants who may require them.
- We do not use AI to assist in the recruitment process and this job posting is for an existing vacancy.
- We are committed to building a diverse and inclusive workplace.
- We encourage individuals from all backgrounds, identities, and experiences to apply—including those with non-traditional career paths.
- We strive to create an environment where everyone feels valued, respected, and supported.
