Company is looking for an Assistant Manager, Customer Operations in Woodland Hills to set the tone for the store and team, helping bring the brand to life. You will drive profitable sales growth through all aspects of the store, including operations, merchandising, and talent development, while supporting the execution of store strategy to achieve performance goals.

What You'll Do

Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
Recruit, hire, and develop highly productive Brand Associate and Expert teams.
Own your assigned area of responsibility and implement action plans to maximize efficiencies.
Perform Service Leader duties and ensure consistent execution of standard operating procedures.
Represent the brand, understanding the competition and retail landscape.
Promote community involvement and leverage omni-channel to deliver a frictionless customer experience.
Ensure all compliance standards are met.

What We're Looking For

A current or former retail employee with 1-3 years of retail management experience.
A high school graduate or equivalent.
A good communicator who can effectively interact with customers and your team to meet goals.
Driven by metrics to deliver results and meet business goals.
Agreeable to work a flexible schedule, including holiday, evening, overnight, and weekend shifts.
Able to utilize retail technology.
Able to maneuver around the sales floor, stockroom, and office and lift up to 30 pounds.
Ability to travel as required.

Team & Environment

You will collaborate closely with the General Manager and/or Assistant General Manager. A key part of the role is teaching and coaching behaviors to Leads, Experts, and Brand Associates.