Intel is seeking an Account Executive – Contact Centre Specialist to lead the transformation of customer service for government agencies across Australia. You will guide public sector organisations through their journey to implement Salesforce Service Cloud Voice, bringing next-generation capabilities to their contact centres.
What You'll Do
- Drive the adoption of Service Cloud Voice across public sector organisations, with a focus on contact centre transformation.
- Manage complex sales cycles from prospecting to close, with a consultative and value-based approach.
- Partner with Solution Engineers, Industry Specialists, and Customer Success to co-create tailored service solutions.
- Build relationships with key decision-makers across local, state, and federal government.
- Understand policy, compliance, procurement, and security requirements relevant to the public sector.
- Stay ahead of market trends, particularly how AI and automation are reshaping customer service and agent enablement.
- Represent Salesforce at industry events, roundtables, and stakeholder engagements.
What We're Looking For
- Proven success as an Account Executive or similar sales role in SaaS or enterprise technology.
- Deep understanding of the contact centre environment, including emerging trends in voice, digital channels, agent enablement, and AI.
- Experience selling into the public sector and/or strong knowledge of government processes and buying cycles.
- Demonstrated ability to drive cross-functional collaboration with solution engineers, product teams, and customer success.
- Strong business acumen and ability to engage stakeholders from IT, operations, and executive levels.
- A collaborative, high-integrity approach to sales with a team-driven mindset.
Technical Stack
- Salesforce Service Cloud Voice
- AI
- Automation
- CRM
- CCaaS
Team & Environment
This role is part of the Public Sector team, partnering closely with Solution Engineers, Industry Specialists, and Customer Success.
Benefits & Compensation
- Volunteer Opportunities: Seven paid volunteer days annually and donation matching for approved charitable contributions.
- Comprehensive Insurance: Health, Life, Trauma, and Income Protection Insurance.
- Wellness Allowance: A monthly allowance to support your wellbeing.
- Flexible Leave Policies: Including parental leave and flexible time-off arrangements.
- Perks and Discounts: Access to exclusive discounts and additional employee benefits.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
