Great Eastern is looking for an Assistant Manager to support the day-to-day operations of High Net Worth (HNW) new business and policy servicing across multiple distribution channels, including Agency, Financial Advisers, Bancassurance, and Brokers. You will focus on operational execution, service quality, process adherence, and supporting initiatives to improve efficiency and client experience.

What You'll Do

Support HNW new business case management and policy servicing processes to ensure timely, accurate, and compliant execution.
Ensure adherence to established Standard Operating Procedures (SOPs), underwriting workflows, and regulatory requirements.
Monitor service levels, turnaround times, quality metrics, and support process improvement initiatives.
Identify operational issues and recommend improvements to enhance efficiency and client experience.
Foster a strong service excellence culture within the team.
Work closely with internal and external stakeholders including Case Managers, New Business, Compliance, Pricing, and Customer Service teams to resolve operational issues.
Participate in process reviews with internal departments and external distributors or partners to enhance operational effectiveness.
Support the implementation of Centre of Excellence (CoE) initiatives, process enhancements, and system changes.
Ensure operations comply with internal policies, MAS regulations, and governance standards.
Support audits, reviews, and regulatory requests relating to HNW operations.
Complete any other tasks and duties assigned by the Team Lead or Section Head.

What We're Looking For

Minimum 3 to 5 years of relevant working experience in the insurance industry.
Experience in operations, underwriting support, or policy servicing within a life insurance environment.
Strong business acumen and problem-solving aptitude.
Self-motivated, proactive, and demonstrates initiative and ownership.
Meticulous, detail-oriented, and able to manage multiple priorities effectively.
Strong interpersonal and communication skills.
Strong project and time management skills with attention to detail.
Proficient in Microsoft Office Applications (Excel, PowerPoint & Word).
Proficiency in both English and Chinese language.