The Flexi Group is looking for an Assistant Community Manager to ensure smooth day-to-day business operations and deliver an unrivalled member experience. You will focus on driving community events, creating partnerships, building lasting relationships with members, and supporting sales activities to meet financial goals.
What You'll Do
- Develop relationships with members and proactively understand their needs.
- Solve member-related issues to help foster a collaborative community.
- Identify opportunities on how the Hive can help achieve members’ goals.
- Deliver and ensure a personalised, high-quality member experience.
- Make recommendations to the Location Manager on how to improve the overall member experience.
- Handle a variety of membership sales, packages, negotiations, and closing of deals.
- Mentor Community Associates and junior staff on conducting high-quality, informative tours.
- Attend external and internal events as a representative of your location.
- Manage pipeline and deal flow to ensure warm leads are followed up.
- Organise member-welcoming and member move ins/outs.
- Handle basic finance tasks, such as petty cash, invoicing and receipt of payments.
- Order pantry supplies in a timely manner.
- Work with Community Associates to ensure overall cleanliness of the space.
- Liaise with the Design team regarding maintenance and improvements of the space.
- Conduct quality control checks and address issues immediately.
- Work alongside the Events team to brainstorm, plan, and organise events.
- Drive collaboration and partnerships across a range of different industries.
- Liaise with the Art Department to ensure event collateral is well produced.
- Ensure calendar and notice boards are always updated.
- Capture images showcasing office spaces, events, and community for social media.
- Create engaging content for social media platforms.
- Ensure events are consistently promoted in a timely manner.
What We're Looking For
- 2+ years experience in customer service, sales, events, or related industries.
- Strong verbal and written communication skills.
- Exceptional organisational and multitasking skills.
- Ability to handle pressure and think quickly.
- Proficient in basic computer skills.
- Fluency in English and Thai.
Nice to Have
- University Degree holder is an advantage.
- Prior experience in coworking, real estate, or startups.
- Any additional language is a plus.
Team & Environment
You will report to the Location Manager and work closely with the Location Manager, Senior Location Manager, General Manager, and Operations Manager.
Benefits & Compensation
- Competitive salary reflective of your growth.
- Variety of discounts across our growing industry partners.
- A comprehensive training academy to support your growth and longevity.
- Education allowance to support external training.
- A fun, dynamic working environment with a diverse, world-class team.
- Regular team and community events across Business, Community-building, Entertainment and Wellness.
- An extra day of leave to celebrate your birthday.
- An annual dedicated day to volunteer at a charity of your choice.
- Two days Flexcation a year to work from any of The Flexi Group locations.
Work Mode
This is an onsite position at our locations in Asia Pacific and Australia.
The Flexi Group is an equal opportunity employer.
