The University of Arkansas for Medical Sciences (UAMS) is hiring an Appointment Business Center Scheduler I/II (Access Coordinator). In this call center role, you will answer telephones and coordinate appointments, playing a crucial part in supporting patient care activities.
What You'll Do
- Schedule, reschedule, coordinate, and cancel appointments
- Input and update accurate patient information
- Communicate accurate and complete information
- Maintain strict confidentiality
- Perform other duties as assigned
What We're Looking For
- High school diploma or GED
- Basic proficiency with computers, preferably MS Office
- Excellent telephone etiquette skills
- General knowledge of office machines like printers and scanners
- Level I: One (1) year of customer service experience
- Level II: Two (2) years of customer service experience
Nice to Have
- Call center experience
- Experience in registration, billing, or scheduling in a healthcare environment
- Knowledge of basic medical terminology
Benefits & Compensation
- Level I: $15.00/hour ($31,200 annually)
- Level II: $15.26/hour ($31,740.80 annually)
- Health, Dental, and Vision plans for qualifying staff and family
- Holiday, Vacation, and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement plan with up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Work Mode
This is an onsite position.
The University of Arkansas is an equal opportunity institution and does not discriminate in its education programs or activities, including admission and employment.
