CVS Health seeks a Customer Service Representative - Dental to provide compassionate support to customers, including members, employers, doctors, and providers. You will be responsible for educating customers about benefits and claims, resolving their issues, and directing them to appropriate resources as part of our mission to transform health care.

What You'll Do

Actively listen and advocate for customers, understanding their needs to provide guidance and support.
Resolve customer inquiries and issues efficiently while documenting all interactions.
Educate customers about available resources and assist them in navigating their options.
Anticipate customer needs and provide proactive solutions to enhance satisfaction.
Collaborate with team members and other departments to address service issues and improve outcomes.
Document all customer correspondence and maintain confidential records of patient information.
Follow policies, procedures, and the CVS/Aetna Code of Conduct.

What We're Looking For

6+ months of customer service experience.
Basic computer skills.
High School Diploma, GED, or equivalent experience.
High-speed internet access with adherence to workplace model and potential telework agreements.
Willingness to work specific hours, with flexibility.

Nice to Have

1+ years of customer service experience in a contact center environment.
1+ years of claims, provider, dental, medical, or other related healthcare experience.
Microsoft Office experience.

Team & Environment

You will be part of a team supported by Leadership and Welcome Teams, operating within a supportive and inclusive culture that encourages continuous learning and growth.