The University of Arkansas for Medical Sciences is hiring an Appointment Business Center Scheduler I/II (Access Coordinator) to support patient care activities. In this call center role, you will coordinate appointments and communicate directly with patients.

What You'll Do

Schedule, reschedule, coordinate, and cancel appointments.
Input and update accurate patient information.
Communicate accurate and complete information to patients.
Maintain strict confidentiality of all patient and organizational data.
Perform other duties as assigned.

What We're Looking For

High school diploma or GED.
Basic proficiency with computers, preferably MS Office.
Excellent telephone etiquette skills.
General knowledge of office machines including printers and scanners.
For Level I: One (1) year of customer service experience.
For Level II: Two (2) years of customer service experience.

Nice to Have

Call center experience.
Experience in registration, billing, or scheduling in a healthcare environment.
Knowledge of basic medical terminology.

Team & Environment

Department: ICE | CORE PA Float.

Benefits & Compensation

Compensation: Level I: $15.00/hr ($31,200 yr). Level II: $15.26/hr ($31,740.80 yr).
Medical, Dental and Vision plans available for qualifying staff and family.
Holiday, Vacation and Sick Leave.
Education discount for staff and dependents (undergraduate only).
Retirement: Up to 10% matched contribution from UAMS.
Basic Life Insurance up to $50,000.
Career Training and Educational Opportunities.
Merchant Discounts.
Concierge prescription delivery on the main campus when using UAMS pharmacy.