Responsibilities
- Actively drive the full customer lifecycle.
- Lead technical discovery and capability demonstrations during the pre-sales expansion cycles and remain deeply involved post-sale to guide implementation, ensuring agreed value and adoption thresholds are successfully met.
- Own driving enterprise-wide ROI and adoption programs.
- Increase customer autonomy with improved cadences and executive sponsorship through QBRs, strategic roadmaps, and enterprise-wide value opportunities.
- Enable cross-functional alignment and establish repeatable frameworks for customers to independently track, realize, and expand on business value.
- Serve as the internal and external technical subject matter expert for your customer industry domain to scale knowledge across the organization.
- Understand your customers' AI strategies and specific challenges.
- As a Celonis product expert, find the best problem-solution fit and translate customer requirements into innovative solutions that deliver measurable impact.
- Manage weekly cadences, QBRs, and value plans to demonstrate the value of our solutions to VP+ level executives.
- Use the Celonis Process Intelligence platform to feed critical operational context to AI and LLM tools to help customers deploy intelligent, autonomous agents that solve complex business bottlenecks.
Requirements
- 7+ years of experience in pre-sales, customer success, and/or consulting functions with a background in pre/post-sales consulting, strategy consulting, business process improvement, digital transformations, or customer value realization.
- Strong Technical Skills across Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g. Azure, Data Engineering..etc).
- Knowledge of Data Connections, Data Objects, Data Validation and Data Analysis.
- Knowledge and use of LLM’s, across Microsoft or competitor equivalent (e.g. Claude, Copilot…etc).
- Understanding of basic prompting and data constructs within a prompt.
- Value driven selling through expertise in identifying and prioritising use cases, implementing improvement measures and becoming a change agent for the customer by establishing an operating model and training users for the customer to realize value and renew/expand their subscription with Celonis.
- Project Management: You are able to plan and manage project scope, expectations and timelines.
- You will need to manage multiple projects across your aligned accounts that will be at different parts of the value journey.
- You will leverage partners from the Celonis Ecosystem wherever possible.
- Strong presentation skills to both internal and external stakeholders, whether leading technical whiteboarding sessions or formal readouts and demos.
- Bachelor’s Degree required; Focus in computer science, engineering, mathematics, or related fields, or equivalent work experience preferred.
Nice to Have
- Understanding of business processes across sectors (such as Supply Chain or Finance) with the ability to translate high-level business needs into specific AI use cases.
- Good knowledge of Python and common ML libraries (such as LangChain, pandas, sklearn, PyTorch) as well as data engineering tools and technologies.
- Hands-on experience building agentic systems using LLM orchestration, RAG, function calling, and prompt engineering, while ensuring safety through rigorous evaluations and guardrails.
