Comtech LLC is hiring an Application Support Manager

Responsible for the planning, management, execution, and the successful delivery of support services related to production support for ServiceNow. Responsibilities: - Oversee and manage a team of production support analysts that resolve user initiated requests for change and incidents - Act as liaison between users, project team(s), management, and vendors - Troubleshoot/problem solve production issues as they arise - Direct the implementation of procedures that enable continuous delivery performance - Responsible for project scope management (initiation, scope planning/definition/verification/ change control) - Responsible for project cost management (resource planning, cost estimating/budgeting/control) - Responsible for project quality management (quality planning, assurance, and control) - Responsible for project human resource management (organizational planning, staff identification, and team development) - Responsible for project communication management (communications planning, information distribution, performance reporting, and administrative closure) - Responsible for project risk management (risk management planning/identification, qualitative/quantitative risk analysis, risk response planning, risk monitoring and control) - Develop and pursue relationships and leads with the goal of increasing revenue - Prepare project reports for management, vendors, etc. - Analyze procedures and problems to automate processing or improve existing business systems - Determine compatibility between existing systems and new systems - Manage and oversee ad hoc projects as assigned - Assimilate conflicting information and make correct decisions - Lead proposal efforts