Tbilisi, Georgia Hybrid Full-time

Devexperts is hiring an Application Support Engineer (Support Level 1)

We are looking for an Application Support Engineer to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows. What you will do: - Provide technical support to B2B clients using dxFeed market-data products, - Troubleshoot and resolve issues in high-load financial systems (market data delivery), - Communicate with clients, providing technical guidance, recommendations, and integration support, - Maintain accurate records of customer interactions, incidents, and resolutions, - Identify root causes of technical problems and propose long-term solutions, - Participate in system architecture discussions, documentation, procedures, and system-level test plans, - Assist with the rollout of new products and services, - Monitor system health, performance, and software behavior, - Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams, - Communicate with external market-data providers and exchanges, brokers, trading firms, etc. - Provide training and knowledge sharing for users and teammates, - Stay current with technologies and trends in FinTech and market data, - Follow security, quality, and compliance standards. Team structure: The dxFeed Technical Support team is organized into three levels, based on task complexity, technical expertise, and responsibility. This role involves active collaboration across teams and offers real opportunities to grow technically and professionally. What you gain by joining dxFeed: - Hands-on work with low-level financial data and market infrastructure, - Broad and practical expertise in the financial domain, - Experience with proprietary products and in-house infrastructure, - Collaboration with a highly skilled, engineering-driven team, - The ability to influence product development, architecture, and internal processes, - Challenging problems where understanding and analysis matter more than scripted responses.
Job Details
Location Tbilisi, Georgia
Work mode Hybrid
Employment Full-time
Department Technical Support
Category other
Posted 6 months ago
About company
Devexperts
Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide. By becoming a part of Devexperts, you’ll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education. Job Description: We are looking for a Site Reliability Engineer (SRE) to fill the open position in a team that develops and supports a few big trading platforms. You will help the existing team to ensure access to various markets to end users from a lot of countries. You will be responsible for maintaining availability, automating release/deploy process, seamless monitoring, and alerting of all the solutions. We expect the Site Reliability Engineer to: * Work closely with developers for prototyping, and designing new features as part of the infrastructure, * Deploy, install, configure and maintain sophisticated Trading/Finance and related software, * Configure bare metal instances by using Infrastructure as Code, * Build & maintain CI/CD pipelines, * Make key decisions for scalability, reliability and accessibility, * Install and manage in-house developed and external well-known monitoring systems, * Design, deploy and configure cloud-based servers and networks provision servers and storage, configure firewalls, VPN, monitoring, etc, * Administrate UNIX infrastructure – installation, configuration and maintenance, * Work with the Nexus and GIT repositories. Qualifications: Must-have skills: * 5+ years of experience in the field, * Experience as an SRE or DevOps, * Strong experience with OS-level administration on Linux and/or UNIX, * IAAS solutions using Ansible and/or Terraform, * Experience with Docker containers orchestrating (OpenShift/Hashicorp), * Know how to read and analyze errors, * In-depth knowledge of TCP/IP and ISO/OSI stack, * Experience with monitoring and logging tools (Zabbix, Elasticsearch or Opensearch, Grafana, Kibana, etc), * Experience in working with Apache, Nginx, HAproxy, Envoy, etc, * Administration of UNIX infrastructure – installation, configuration and maintenance, * Configuring instances by using Infrastructure as Code, English level not lower than B2. Nice-to-have skills: * Experience with support of JVM application (garbage collection, memory leaks), * Experience with software development, * Hands-on scripting experience with Bash, Python, and/or Groovy, * Experience with configuring TeamCity CI/CD pipelines, * Strong ability to solve problems using code and scripting. Additional Information: Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate. Flexibility benefits: * Possibility of hybrid/remote work mode in Georgia, Flexible working hours. Health and recreation benefits: * 24 working days of paid vacation, * Fully paid additional wellness days (3 days per year), * FitPass (sport and related activities) access, Medical insurance - VIP package. Facility benefits: * Modern office with new equipment, * PlayStation and table football in the office, * Meals in the office, Free drinks and snacks. Community benefits: * Teambuilding activities, * Corporate parties, * Football club, * Billiard club, * Speakers' club, * Free admission to corporate external events, * Possibility of joining conferences and professional fairs, Personal branding development support. Professional training benefits: * Georgian language courses for foreign employees, * Unlimited access to self-learning platforms, * Certification opportunities, Mentorship Program. Social benefits: * Parental bonus, * Referral bonus, * Blood donation paid leave, * Gifts for employees, * Gifts for children.
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