Role Overview
This position is for a skilled Application Support Engineer who can effectively diagnose and resolve technical issues across applications and systems. You will play a key role in maintaining service reliability and supporting internal teams through incident resolution, deployment coordination, and performance optimization.
Key Responsibilities
- Collaborate with development and support teams to troubleshoot and resolve technical incidents
- Gain in-depth understanding of application workflows and system integrations
- Respond to and resolve application-related incidents, providing timely updates and conducting root cause investigations
- Monitor system alerts and take proactive steps to prevent disruptions
- Support testing and deployment activities across development, staging, and production environments
- Document technical issues, resolutions, and process improvements
- Lead small to medium-sized projects under the guidance of senior engineers
- Analyze server-level problems affecting application performance and availability
- Identify, triage, and resolve technical challenges ranging from moderate to high complexity
- Propose improvements to enhance system efficiency and reliability
Required Qualifications
- Familiarity with Microsoft IIS and SQL Server environments
- Solid understanding of IT systems, both hardware and software components
- Proven ability to quickly learn proprietary tools and technical processes
- Strong analytical skills for diagnosing and solving complex technical problems
- Clear and effective communication, both written and verbal
- High level of accuracy and the capacity to manage multiple tasks in a growing organization
- Demonstrated adaptability and initiative in resolving technical challenges
Preferred Qualifications
- Experience with cloud platforms, particularly Azure
- Proficiency using Postman for API testing and request automation
- Degree in Computer Science, Software Engineering, or a related technical field
- Basic understanding of programming concepts, especially in C#
- Track record of building strong working relationships with engineering teams and clients
Technical Environment
Microsoft IIS, Microsoft SQL Server, Azure, Postman, C#
Work Arrangement
New team members are expected to work on-site full-time during the initial six-month period. After successful completion of probation, employees may take advantage of a flexible hybrid model allowing up to eight remote workdays per month, based on performance and operational requirements.
Company Culture
The organization values empathy, innovation, and accountability. Leadership encourages personal growth, promotes inclusive practices, and focuses on achieving measurable outcomes. The environment is designed to bring out the best in individuals by supporting responsibility, vision, and mutual development.
Equal Opportunity Employer
This company is committed to diversity and inclusion in the workplace and ensures equal employment opportunities for all qualified applicants.
