Jones Lang LaSalle (JLL) is looking for an Analyst-Operations Support to play a key role in supporting operations by managing capacity and applying process expertise. In this role, you will first undergo enhanced onboarding and multi-skilling training as part of our Business Continuity planning, then be deployed directly into a critical operations team. You'll balance customer service with administrative, system-driven tasks.
What You'll Do
- Issue purchase orders within contract maximum spend values.
- Update functional systems used in the group.
- Liaise with stakeholders for progress updates and highlighting of issues.
- Update third-party systems with compliance documents.
- Manage subcontractors carrying out requests including all associated documentation.
- Document review, including collation, distribution, and filing according to policies and procedures.
- Handle queries from customers, clients, and engineers related to outstanding and ongoing requests.
- Liaise with different internal and external groups through e-mail and phone calls.
- Assist and support customers, clients, and stakeholders in the logical troubleshooting of workflow issues impacting their requests.
- Maintain a collaborative relationship within the team.
- Provide recommendations for continuous improvement.
What We're Looking For
- Good verbal and written English communication skills.
- Proficiency in computer functions within MS Office Suite.
- Exceptional problem-solving skills and time management.
- Must be flexible to work across morning, afternoon, and night shifts, including potential schedule rotations or changes.
Nice to Have
- Experience in operations focused on customer service, technical support, or back-office work.
- Bachelor’s degree.
Technical Stack
- MS Office Suite
Team & Environment
You will be part of a group that supports operations for JLL.
Work Mode
This is an onsite position based in Taguig, Philippines.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
