Responsibilities
- Ability to understand and clearly communicate client business issues, operating business rules, data, and standard operating procedures.
- Understand, execute, and suggest improvements to pre-defined operational processes.
- Analyze structured claims and patient datasets such as DRG, IQVIA, McKesson, Symphony claims.
- Build and optimise SQL queries, pipelines; use Excel and Python for automation and analysis.
- Implement process improvements in operational processes and strive to identify such opportunities working with Senior Data Analyst & Operations Delivery Lead.
- Remaining current on new tools, techniques and working models to continually improve/enhance process and design for quick adoption.
- Develop strong understanding of operational processes, data, tools & technology to effectively translate business to technology & vice versa.
- Build subject matter expertise over a period of time and apply it to operational processes.
- Apply quality checks and validations on all deliverables and report back results to the Operations Delivery Lead.
- Execute defined operational models for our clients with standard operating procedures, quality assurance quality checks, governance criteria, roles and responsibilities and assist the Senior Data Analyst & Operations Delivery Lead to define newer more efficient models including detailed documentation.
- Coordinate with multiple stakeholders (could be in different time-zone) of the operational process to ensure smooth delivery to client per pre-existing timelines.
- Testing new/updated operational procedures to ensure fidelity.
- Coordinate multiple tasks to produce high-quality results.
- Work on multiple client tasks, strengthening analytic, task management and communication skills.
- Collaborate with internal PMG teams to provide all-round value to the firm.
- Keep track of unplanned internal & client tasks stemming from operational projects.
- Carry out secondary research as needed.
- Investigate client questions related to operational deliveries, as needed.
Requirements
- Bachelor’s degree in computer science, Electronics/Communication, Electrical Engineering or related fields.
- 3+ years of experience using data mining languages/tools like SQL (for analysts). Exposure to stored procedures is a plus.
- Detail orientation, quality consciousness and operational mindset are key qualities expected.
- Strong proficiency in SQL, Excel w/VBA, PowerPoint.
- Prior Experience with structured datasets: DRG, Symphony, IQVIA, McKesson.
- Experience having worked with people in different time-zones.
- Experience leading the delivery of analytic results to the client (internal or external)
Nice to Have
- Masters in these disciplines OR MBA/PGDM/Equivalent
- Product development/ management/operations experience preferred
- Modeling capabilities in Excel, Tableau or Power BI
- US Healthcare Expertise
Work Arrangement
Remote (Worldwide)
Team
Structure: Collaborates with Operations Delivery Lead, Senior Data Analyst, internal PMG teams, and multiple stakeholders across time zones.
