ALX Africa is hiring an Alumni Relationship Manager: Casablanca

About the Role

Role details below.

Responsibilities

• Serve as the main point of contact for alumni in your assigned region
• Conduct regular one-on-one calls and group interactions with alumni
• Understand alumni journeys, challenges, and career progress
• Provide guidance, support, and relevant opportunities
• Identify high-impact alumni stories through conversations and interactions
• Capture key insights that reflect the value and impact of ALX programs
• Flag relevant profiles and stories to internal teams (Marketing, Community, etc.)
• Contribute to building a pipeline of impactful alumni stories
• Ensure that alumni journeys are recognized and leveraged to inspire future learners
• Encourage alumni to contribute to the community (events, talks, mentorship, initiatives)
• Identify and engage high-potential alumni who can play an active role in the ecosystem
• Support the development of alumni-led initiatives
• Facilitate connections between alumni and current learners
• Collect structured feedback from alumni interactions
• Identify trends, challenges, and opportunities
• Share insights with internal teams to improve programs and learner experience
• Contribute to continuous improvement of alumni engagement strategies
• Maintain accurate and up-to-date records of alumni interactions
• Track career progress, engagement levels, and key updates
• Ensure high-quality data management within CRM systems
• Collaborate with Community, Marketing, and Program teams
• Support initiatives related to engagement, storytelling, and activation
• Contribute to a consistent and high-quality alumni experience

Requirements

• Bachelor’s degree or equivalent experience in community engagement, communications, education, or a related field
• Fluency in English and French (written and spoken) is mandatory
• Strong communication and interpersonal skills, with the ability to build trust and engage diverse audiences
• Excellent organisational skills and ability to manage multiple priorities with consistency and attention to detail
• Experience using CRM tools (e.g. HubSpot) and digital communication platforms (WhatsApp, Slack, Zoom, etc.)
• Ability to gather insights from conversations, identify patterns, and translate qualitative feedback into actionable recommendations
• Strong discipline in follow-up and a

Work Arrangement

Hybrid