CrowdStrike, Inc. is looking for an Alliance, MSSP & OEM Account Manager to join our Worldwide Alliances Organization. This remote role is central to achieving sustainable retention across our partner ecosystem, protecting Annual Recurring Revenue (ARR), and driving operational discipline for renewals management and complex partner deal support.
What You'll Do
- Protect and Grow Annual Recurring Revenue (ARR) by supporting Alliance, MSSP and OEM sales teams in securing renewal contracts in advance of expiration.
- Support Alliance, MSSP and OEM sales teams with renewals and complex quote creation as well as deal support activities.
- Review, prepare and present renewal sales quotes 90–120 days in advance of expiration.
- Own contract processes including co-terming, upselling and multi-year options related to renewals within partner, MSSP and OEM frameworks.
- Communicate and effectively partner with Deal Desk, Sales Operations, Legal, Finance, Channel Operations and Sales Management.
- Research partner license purchase and renewal history, gather requirements on up-sell, cross-sell, and co-term information and work with the partner to position & own opportunity management.
- Structure quoting scenarios including co-terms, staggered deployments, pooled licensing, multi-tenant environments, and module/feature upgrades with product dependencies.
- Serve as a subject matter expert on how to build quotes in CPQ, price and discount CrowdStrike’s product portfolio within Alliance, MSSP and OEM commercial models.
- Deliver accurate forecasting of renewals and expansion opportunities within Salesforce and Clari.
- Partner with Customer Value Management and Channel stakeholders to understand the health status of partners and downstream customers.
- Provide the Renewal Sales Operations team with regular and accurate updates on renewal contract statuses.
- Share best practices and advise on how to package, price and quote renewal proposals within partner program guidelines.
What We're Looking For
- 5+ years of experience in Renewals, Sales Operations, Deal Support, Contract Management or Customer Success.
- Previous experience managing SaaS subscription renewals processes.
- Experience and proficiency with MS Excel.
- Prior experience using Salesforce.com and/or Salesforce CPQ.
- Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment across multiple partner engagements.
- Tech savvy and excited to work in a fast-paced environment.
- Exceptional communication skills demonstrated through email, conference calls, presentations, and internal meetings.
- Ability to work independently or in a team environment.
- Extreme attention to detail and highly organized.
Nice to Have
- Relevant industry experience: High Tech, SaaS, Cybersecurity preferred.
- Experience working within Alliance, MSSP, OEM, Channel or indirect sales models preferred.
- Experience with the Annual Recurring Revenue (ARR) business model.
Technical Stack
- MS Excel
- Salesforce.com
- Salesforce CPQ
- Clari
Team & Environment
You will be part of the Worldwide Alliances Organization and Global Renewals Management Function.
Benefits & Compensation
- Compensation range: $60,000 - $95,000 per year + equity grants.
- Market leader in compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays for recharge.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees regardless of level or role.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections.
- Vibrant office culture with world class amenities.
- Great Place to Work Certified™ across the globe.
Work Mode
This is a remote position open to candidates located anywhere within the United States.
CrowdStrike is proud to be an equal opportunity employer, committed to fostering a culture of belonging and providing equal employment opportunity for all employees and applicants for employment without discrimination.
