Zendesk is looking for an AI Services Consultant to partner with customers, offering technical solutions and removing roadblocks to ensure the successful delivery of AI projects. You will act as a technical expert and trusted advisor, accelerating time-to-value on our AI Platform.
What You'll Do
- Provide expert advice on the implementation and optimization of Zendesk AI products to meet customer business goals.
- Facilitate change management processes and deliver consultative sessions to ensure smooth adoption and integration of AI solutions.
- Account for the timely and successful delivery of AI projects, meeting or exceeding customer expectations.
- Maintain high levels of customer satisfaction, contributing to customer retention and potential upsell opportunities.
- Work closely with internal teams, including Customer Success and Sales, to ensure alignment on the customer’s AI Roadmap.
- Ensure AI solutions are effectively aligned with customer business goals, resulting in measurable improvements in customer experience and AI Adoption.
What We're Looking For
- Minimum of 3+ years of related experience in Consulting or Professional Services.
- Previous experience in go-to-market roles within enterprise technology or SaaS (e.g., customer success management, professional services, technical account management, or solutions engineering).
- Demonstrated experience in using adoption and health analytics to build predictive models and forecasts for churn and expansion.
- Demonstrated experience designing and executing success plans or roadmaps that drive measurable customer outcomes.
- Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
- Strong consulting skills with the ability to assess client needs, develop strategic solutions, and provide expert guidance.
- Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
- Project management skills to oversee the planning, execution, and delivery of AI projects.
- Deep understanding of AI technologies, particularly Zendesk AI products, with the ability to implement and optimize these solutions effectively.
- Ability to work effectively in diverse and dynamic environments, adapting to changing client needs and industry trends.
- Strong analytical and problem-solving skills, with the ability to identify challenges and develop innovative solutions.
- Commitment to staying updated on the latest AI trends and advancements.
- Excellent program management and cross-functional influence skills.
- Ability to distill complex AI concepts for diverse audiences, especially executive stakeholders.
Nice to Have
- Advanced degrees.
- Certifications in AI strategy or project management.
- Experience managing AI or software adoption programs with demonstrated impact on business metrics such as retention or satisfaction.
- Familiarity with emerging AI trends.
Technical Stack
- Zendesk AI products
Team & Environment
This role is part of the Professional Services team, specifically the AI Delivery team.
Work Mode
This position follows a hybrid work model.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
